CAB Launches Survey On Bus Services

Citizens Advice Scotland has launched a national survey to find out peoples’ views on the quality and reliability of Scotland’s bus services.

Lib Dem councillor for Kingswells, Sheddocksley, Summerhill, Steve Delaney, said, “This initiative by Citizens Advice Scotland is very welcome, especially at a time when commercial bus services to Kingswells have been axed. I would encourage everyone to have their say, even residents outwith Kingswells as it’s all about the quality of service on our local buses. I have reprinted their press release with links to the survey below”.

The survey is available online at It is open to anyone based in Scotland and will run until Sunday 22 October.

Launching the new survey today, CAS spokesperson Ruth Mendel says,

“As Scotland’s consumer champion we want to find out how bus users feel about the services they use, so we can fight on their behalf for improvements.

“Although over 75% of all public transport journeys are made by bus, the views of bus passengers have often been under-represented in policy making. CAS wants to ensure these consumers’ voices are heard through this survey.

“The aim of this campaign is to get better buses for Scots. In order to do this we need to ask people what matters to them when traveling by bus, and that’s what the survey is all about.

“We know from our previous research that often people can’t get to where they want to go by bus, and that some essential journeys cost too much or take too long. It’s important that these stories are heard so that the people making the decisions can make the right ones.

“We are hoping this survey will be the biggest of its kind in Scotland, and we urge every bus user in Scotland to complete the survey so we can fight for better services.”

People have from now until 22nd October to complete the survey. You can find it online at #betterbuses. Or contact your local CAB for a paper copy.