Much progress has been made towards Openreach’s stated intention for all homes in Kingswells village to have access to fibre broadband by the end of 2017. However, it will remain a source of frustration and anger to those of you who remain unable to get the service, though there’s currently no reason to suggest that matters are not currently in hand.
Kingswells councillor Steve Delaney said, “Please check out Digital Scotland in the first instance to establish if you can order the faster service. Orders can be placed through any internet service provider. Please do not be put off if you are informed that nothing is planned in your street for at least 12 months as this message often fails to get updated until the service goes live”.
“I’ve been in contact with Openreach in the last week and they are collating data on the addresses which cannot currently receive the faster speeds. It is now going to be some time in January before that information is available. I will of course update everyone as soon as possible. In the meantime here’s the updates I do have”.
The properties in Derbeth Grange which were on the slow Exchange Only lines (about half the street) were subject to a failed upgrade in the summer where a number of residents found themselves cut off completely. These addresses were typically only reaching speeds of around 1Mbps. They have now been connected successfully and residents are able to order fibre broadband.
The rest of Derbeth Grange is connected to the TPON network with speeds of typically 3Mbps – 8Mbps. These lines have not yet been upgraded. Openreach is aware of this.
This street was connected several weeks ago. However, there are a handful of addresses (30, 32, 34, 36, 38, 40) which cannot currently receive the service so these are being looked into. If you live in Derbeth Park, do not live at any of these addresses and are having difficulty ordering the new service, please contact Steve to let him know.
Concraig Park/Concraig Walk/Wellside Avenue/Wellside End
These four streets are not yet connected to the upgraded service and information has been requested regarding an indicative completion date.
Information is quite sketchy in respect of rural addresses close to Kingswells. Some will be connected but others are not currently under consideration for the upgrade. The picture should become clear once the village has been completed.