ACC Festive Hours & Emergency Contacts

All online council services will continue to be available throughout so can continue to make payments, report issues, make applications and renew library loans.

The council will make use of social media to provide urgent news and service updates. They will not be monitoring social media channels from 24 December to 5 January, so if you need to get in touch, please use the contact details below.

Customer Contact Centre – 03000 200 292

This number will be staffed 24 hours a day from 25th December to 4th January for genuine emergencies only. Please note they will not deal with non-emergencies (other than Housing Repairs on 29th, 30th, 31st, 3rd, 4th from 9am-5pm).

There may be long waits to get through so please don’t call unless it is an emergency, otherwise you may be preventing genuine emergency calls from getting through.

Other Useful Numbers

Antisocial Behaviour (9am-4am) – 0800 0510 434
Homelessness (24 hour) – 0800 9176 379
Social Work (first point of contact, 24 hour) – 0800 7315 520
Support with domestic abuse (24 hour) – 0800 027 123 or 999 in an emergency
Dangerous building call-out (24 hour) – 07860 914726

Covid Support Line – 0800 0304 713

The Council has a free support line for people who are struggling and cannot find support through their dedicated Coronavirus (Covid-19) webpages or existing networks.

You can contact this number throughout the festive period for welfare advice and emotional support, including what to do if you are struggling to get food.

This is not a medical helpline. If you require medical assistance you should contact NHS 24 on 111.

You can make an online application at any time for a crisis grant and self isolation grant. Alternatively, you can call the Support Line for assistance making an application on the following days:

Wednesday 29 December – 9am to 4pm
Thursday 30 December – 9am to 3pm

The above is a summary of information residents are most likely to need, should they encounter an emergency situation during the festive period. Otherwise, the fuller information can be found on Aberdeen City Council’s Website.